Liability
Bamboo Tour is a registered Company in Trang, Thailand, here-under referred to as "the Company".
The Company act as intermediary between hotels, other tour companies and transport companies providing services. Therefore the company is not responsible in case of loss, injury, damage that could happen to the client, including those occurring outside the tours or programs. Any loss or additional expenses incurred due to delays, accidents, natural disasters, political actions or government restrictions, must be borne by the clients. The handling of baggage is at the client's risk throughout the tour. Our programs, itineraries, services and prices, are established and based on a certain date, and therefore subject to change without notice, before or during the tour. We reserve the rights to provide similar or superior hotels in case of non-availability.
Before you go
Clients are responsible for obtaining relevant visas and documents to enter legally the country. It is the client's own responsibility to meet our staff/guide or his representative, at the time and date agreed and mentioned in our final tour confirmation.
Safety
Due to the nature of most of our adventure tours, participants must be aware of the hazards which may be associated with the activities. Therefore we strongly recommend that you carry your own insurance. Participants are responsible for loss or damage of provided equipment. Participants agree to accept the authority of the guide/tour leader throughout the tour.
Deposit / payment
First step, following receipt of your booking request, we state the tour availability Participation in a tour will be confirmed to participants after reception of booking deposit only. No deposit means no firm booking. Deposit must be received by the Company at least 15 days before the tour or services begin or as stated in the tour detail or booking form. Deposit is not refundable, as it will cover our booking fees and expenses. Payment instructions and details will be sent with our tour registration. For some services and hotel reservation, we may require full payment in advance. Payment can be made by bank transfer or charged to a credit card. Transfer fee to be paid by the clients. Payments done in other currency will be change in Bahts according to the rate of the Kasikorn Bank http://www.kasikornbank.com/GlobalHome/EN/miscellenous/rate/rate.html in time of the transfer reception. This amount will be deduct from the total price of the tour or accommodation.
Cancellation
In case of cancellation by the client(s), the Company will retain or invoice the full deposit amount of required services. On the Company's side, once we have received a deposit, there is little reason that we should cancel a tour, however the Company reserves the right to cancel any trip at any time, in such case all payments/deposit already made will constitute full settlement with the participants.
Refund Policy
Booking deposits are not refundable for any services.
Tour arrangement services must be cancelled with advance notice of minimum 7 working days in order to be entitled to a refund, deducting our deposit fees.
High Season: During high season some tour or hotel reservations have a different refund policy, and this will be stated in your tour registration.
In case you decide to stop a tour for any reason during the tour or before the end of the pre-arranged program, no refund will be made for unused portions of the services or tour arrangements.
Participant Agreement
Participation in our programs implies the client's agreement to the above conditions and the paid deposit stands for proof of acceptance of our general conditions.